Terms of Sale

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Plain rules for ordering, paying, getting your items and putting things right when something goes wrong.

Last updated September 2026

About these terms

These terms cover every order you place with Hamza Granny Enterprise through this website. By placing an order you agree to them. If something here is unclear, contact us before you order and we will explain it.

Orders and availability

An order is your request to buy. It becomes a sale when we confirm it. Items in your order are set aside for you while it is open.

We keep stock and prices up to date, but a mistake can still happen. If an item turns out to be unavailable or a price was wrong, we will tell you before you pay and you can choose to change or cancel the order.

Prices

Prices are shown in the store currency and are the price of the item. Delivery, when you choose it, is added at checkout at the fee shown there, and orders above the free delivery amount, when the shop offers one, are delivered free. What you see on the checkout page is what you pay.

Paying

You can pay with MTN Mobile Money or with cash when your order is delivered or collected, when the shop offers those options.

For Mobile Money we send a payment request to your phone and you approve it with your PIN. Your order is held for a few minutes while we wait. If the request is declined or not approved in time the order is cancelled and the items go back on the shelf, and nothing is charged.

Delivery

Choose delivery and give us an address we can find, with a landmark or directions if it helps. We will call the number you gave if we cannot find you.

Delivery times depend on where you are and how busy we are, and we will tell you what to expect when we confirm your order. Someone needs to be available to receive it. If we cannot reach you after a reasonable effort, we may bring the order back and contact you to arrange another delivery.

Pickup

Choose pickup to collect your order from the shop. We will tell you when it is ready. Please bring the order code or the phone number you used, and pay cash at the counter if you chose to pay when you collect.

Cancelling

You can cancel an order any time before it is handed over to you by contacting us as soon as possible. Any Mobile Money payment already taken will be refunded to the same number.

Damaged or wrong items

Please check your items when you receive them. If something arrives damaged, faulty or is not what you ordered, tell us on the same day and keep the item and its packaging. We will replace it or refund you.

Products are shown with photos and descriptions as accurately as we can, but colours and small details can differ a little from what you see on a screen.

Your part

Please give us correct contact and delivery details and keep your phone on when you are expecting an order. We are not responsible for a delay that comes from wrong details or from a phone that cannot be reached.

Our responsibility

We will do our best to give you what you ordered, in good condition and on time. Our responsibility for an order is limited to the value of that order. Nothing in these terms takes away any right you have under the law of Liberia.

Changes and questions

We may update these terms from time to time. The version on this page when you order is the one that applies to that order. For any question, use the phone, WhatsApp or email shown at the bottom of every page.